JLex networks offer many support services including full network support, partial network support and multiple SLA tiers.
Our tier structure allows us to provide the best support fit for your business, whether it’s a 1 hour’s response time on servers, or a 6 hour response on non-critical items, such as printers. This structure allows us to provide top class support services, at industry beating prices.
Our portfolio of support services includes:
Full network support, which is provided under a three tier SLA structure:
- Gold. A one hour response on calls logged.
- Silver. A four hour response on calls logged.
- Bronze. A six hour response on calls logged.
Our full network support product is a well-rounded package that includes:
- Full server support including server monitoring and patch management
- Infrastructure support for all network hardware including, switches, routers, cabling , network cameras.
- Connectivity management and monitoring for ADSL, Leased Lines and Cable connections.
- Online presence management, including website registration, WHOIS management, DNS management, Backup Email services, website and E-mail hosting.
- License Management services – with recent announcements of fines by the BSA for over £80,000, it is imperative that you ensure all the products you use are fully licensed. JLex networks offer license management as a service to ensure that you never get caught out.